May 25, 2024

Community News

Consumer Action In-person train-the-trainer on navigating smartphone/computer warranty rights
April 18, 2024

Posted Courtesy of Wright Enterprises Community Spotlight San Francisco ~ Dallas ~~~

Dear Community Partner,

Earlier this year, the Pew Research Center reported that 9 in 10 Americans own a smartphone, and that it's especially common for households with lower income and lower formal education levels to rely on them for internet access. Since the smartphones, tablets and computers that consumers depend on to stay connected take a significant bite out of the household budget, itís important for consumers to understand their options and rights when it comes to protecting their investment. 

We are inviting consumer educators, counselors, case managers, social services providers and advocates to a free, in-person training on smartphone, tablet and computer warranty rights. Our in-person train-the-trainer session, being held in Oakland on May 22, will feature presentations by speakers offering practical information to help your clients understand and assert their consumer warranty rights when dealing with defective or malfunctioning devices and make informed choices about optional extended warranties and device insurance. 


  • Attorney Elliot Conn, founder and principal of Conn Law, PC, will provide an overview of consumer warranty rights, discuss how digital device warranties work, and provide tips on filing warranty claims and anticipating potential warranty disputes.
  • Nathan Proctor, senior director of US PIRG's Campaign for the Right to Repair, will discuss the new California "right to repair" law, how the law interacts with smartphone and computer warranty laws, and what we can expect as the law takes effect this summer.

AFC professionals can earn 1.5 CEUs for participation in this free training. 

Date: Wednesday, May 22

Time: 9:00 a.m. to 12:30 p.m. (lunch will be provided)

Location: Preservation Park (Nile Hall training room), 1233 Preservation Park Way, Oakland, CA 94612

Cost: Free

Registration details: This training is designed for you if you provide community education, outreach, counseling, social services or advocacy services as part of your work with a nonprofit, government, educational, faith-based or other community-focused entity. CLICK HERE to register for the "Stay Connected: Helping consumers understand smartphone/computer warranty rights" in-person training.

We look forward to your participation.


Nelson Santiago
Consumer Action Outreach Manager

Consumer Action presents this webinar with a consumer education grant from the Rose Foundation for Communities and the Environment.

Consumer Action has been a champion of underrepresented consumers nationwide since 1971. A non-profit 501(c)(3) organization, Consumer Action focuses on consumer education that empowers low- and moderate-income and limited-English-speaking consumers to financially prosper. It also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change. Website:                                                                                                                     

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